I gave a loved one an Apple iPhone as a gift this afternoon. The happiness lasted until she started trying to transfer her cellphone number from T-Mobile (who we love) to AT&T (the only network with iPhones).
After spending 40 minutes on the phone with an AT&T customer service rep she had to call T-Mobile and when she called AT&T back they had lost all her data – which meant another 40 minutes. It also meant they had to do another credit check which dings her credit a second time.
She asked the AT&T rep if she could speak to a manager, got a deep sigh and the rep hung up on her. Of course she didn’t get a name.
…she’s sitting across the way from me right now singing “…every rose has it’s thorn” And amazingly she’s about to try a third time to activate her phone.
She’s not alone. Googling for AT&T iPhone Nightmare yields thousands of miserable customer stories.
People are quick to blame AT&T but in my humble opinion Apple are complete bastards for partnering with the crappiest network in the USA – and for turning my gift into a curse.
Son baught Iphone . He’s in Army AIT on base in US. Had many problems with Iphone on base (its a 3g ) It stopped working all together. He called apple and they couldnt fix it over phone. said to bring it 2 hours away to apple store. He couldnt leave base. even if he could how stupid is that? They didnt offer to send him a new phone. I talked to apple on phone. everyone i talked to said something diffent. never could get phone fixed ( only 1 1/2 months old. He came back on xmas break and i took it to apple store here , down town portland Oregon spent 3 hours with them. A NIGHT MARE. they finnally gave me a new IPHONE. I wanted my money back but now i have a cool $ 300 piece of Crap that i would never try to sell to anyone that i like. Hmmm.that gives me an idea.
Commented on December 24, 2008 at 8:04 am