I gave a loved one an Apple iPhone as a gift this afternoon. The happiness lasted until she started trying to transfer her cellphone number from T-Mobile (who we love) to AT&T (the only network with iPhones).
After spending 40 minutes on the phone with an AT&T customer service rep she had to call T-Mobile and when she called AT&T back they had lost all her data – which meant another 40 minutes. It also meant they had to do another credit check which dings her credit a second time.
She asked the AT&T rep if she could speak to a manager, got a deep sigh and the rep hung up on her. Of course she didn’t get a name.
…she’s sitting across the way from me right now singing “…every rose has it’s thorn” And amazingly she’s about to try a third time to activate her phone.
She’s not alone. Googling for AT&T iPhone Nightmare yields thousands of miserable customer stories.
People are quick to blame AT&T but in my humble opinion Apple are complete bastards for partnering with the crappiest network in the USA – and for turning my gift into a curse.
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